Frequently Asked Questions
Answers for creators and supporters about BuyMeCupcakes: how it works, payouts, fees, security, and more.
Creators: getting started
How do I create a page?＋
Go to sign up, choose a handle, and customize your profile. It’s mobile‑first and link‑in‑bio friendly.
What can I earn from?＋
One‑time tips, the cupcakes currency, monthly memberships, and your creator shop for digital goods/experiences.
Do supporters need an account?＋
No. Anyone can support you in seconds. No account required.
How fast are payouts?＋
Payouts are instant to local methods where available. The platform handles conversions from cupcakes to your local currency automatically.
Payments, cupcakes, and payouts
What payment methods are supported?＋
We support multiple global and local payment rails so fans can pay from anywhere. Depending on region, options may include cards, bank and mobile money methods. Successful purchases credit your wallet with cupcakes automatically.
What is the cupcakes currency?＋
Cupcakes are our internal currency used for gifting and purchases. The app applies current exchange rates, and your wallet balance reflects cupcakes you can convert to your local currency when withdrawing.
How do withdrawals work?＋
Add a withdrawal method (bank, mobile money, or crypto) and submit a withdrawal request. We support KYC levels and daily/monthly limits. Minimum withdrawal is typically 100 cupcakes, with platform commission applied per policy.
Which currencies/countries are supported?＋
We focus on African markets with exchange rates for NGN, KES, GHS, ZAR, and ETB. More regions are added over time; check your dashboard for up‑to‑date availability.
Features and experience
Do creators get real‑time notifications?＋
Yes. We use WebSockets for instant notifications on gifts, purchases, achievements, and withdrawal updates. You’ll see them live on your dashboard.
Is there gamification?＋
Absolutely. Achievements, streaks, leaderboards, and a gift gallery make support fun and motivating. Unlock badges and track your progress.
Can I manage memberships and a shop?＋
Yes. Offer membership tiers and sell digital products/experiences directly on your page. Fans can support once or subscribe monthly.
What about analytics?＋
Wallet analytics and social stats help you understand gifts, purchases, trends, favorite gifts, and activity patterns over time.
Security and privacy
How is my account secured?＋
We use Clerk for secure authentication and role‑based access for admin operations. Payment webhooks from gateways are verified with HMAC signatures to protect your transactions.
Do you store sensitive payment data?＋
No. We rely on trusted payment providers for processing. We store necessary metadata for receipts, reconciliation, and platform features.
KYC and compliance＋
Withdrawal features follow KYC levels with limits, audit trails, and AML tracking. This helps keep creators safe while enabling fast, compliant payouts.
Fees and limits
What fees do you charge?＋
Free to start. A small fee applies per successful transaction.
Are there withdrawal limits?＋
Minimum withdrawal is typically 100 cupcakes; maximums vary by KYC level.
How do exchange rates work?＋
Exchange rates are applied automatically when converting cupcakes to cash.
Do you take a commission?＋
Platform commission on redemptions follows your region’s policy.