Privacy Policy

Who we are & how to contact us

If you have questions or requests about this Policy or your personal data, contact support@buymecupcakes.com.

What data we collect

• Account & profile: name, username, display name, bio, country, and preferences you choose to provide.
• Contact: email address and other contact details you share with us.
• Payments: we process payments via trusted payment partners. We do not store full card or bank details. Our partners receive the data necessary to process transactions and payouts.
• Usage & device: log data, IP address, device and browser information, pages visited, and actions taken to help secure and improve the service.
• Content: posts and media you upload, as well as messages you send to us.
• Cookies & similar: used for core functionality, preferences, and analytics.

Why we use your data (legal bases)

• To provide the service and perform our contract with you, including creating and managing accounts, pages, payments, and payouts.
• Legitimate interests such as securing the service, preventing fraud, improving features, and communicating important updates.
• Consent where required for optional features like certain cookies or marketing communications. You can withdraw consent at any time.
• Legal obligations such as compliance with financial, tax, or law enforcement requests.

How we use your data

• Operate and improve the platform and your creator page.
• Process donations, purchases, subscriptions, and payouts.
• Detect, investigate, and prevent fraud, abuse, or security incidents.
• Provide customer support and respond to requests.
• Send service-related communications and, where allowed, product updates or surveys.
• Analyze usage to improve performance and user experience.
• Comply with applicable laws and enforce our terms.

Sharing your data

We do not sell personal data. We share data only with:

• Payment processors and payout partners to complete transactions and comply with regulations.
• Service providers (e.g., hosting, analytics, communications, customer support) acting on our instructions.
• Authorities or third parties when required by law or necessary to protect rights, safety, or the service.
• Other users or the public when you choose to make content public.

International transfers

Your data may be processed outside your country. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your information.

Data retention

We keep personal data only as long as necessary for the purposes described here, including providing the service, complying with legal obligations (e.g., tax and accounting), resolving disputes, and enforcing agreements. When no longer needed, we delete or anonymize it.

Security

We apply administrative, technical, and organizational measures to protect personal data. No method of transmission or storage is 100% secure; we continuously improve our safeguards.

Your rights & choices

• Access, correct, or delete your data.
• Object to or restrict certain processing, and request portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority if you believe your rights were violated.

To exercise these rights, contact us at support@buymecupcakes.com.

Cookies & analytics

We use cookies and similar technologies for core functionality, to remember preferences, and to understand how the platform is used. Where required, we will request your consent. You can manage cookies in your browser or device settings.

Payments & payouts

Payments are handled by our payment partners. We do not store full card numbers or bank account credentials. Partners use tokenization and industry-standard security to process transactions and comply with applicable regulations.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us personal data, please contact us to request deletion.

Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you by email or through the service. Please review this page periodically for the latest information.